Job offer: Night Receptionist

Scenic Luxury Cruises & Tours, Australia's leading luxury global travel company, offers unique handcrafted journeys across all continents. With offices around the world, Scenic is renowned for its extensive collection of all-inclusive luxury river cruises and land tours, expertly designed to showcase the very best of each destination.

We are currently seeking an experienced Night Receptionist to join our dynamic crew onboard the Emerald Harmony. This is a full-time position requiring work and residence on either ship along the Mekong River. The role involves being part of a rotational leave schedule.

Benefits:

• Full-time employment contract with competitive net salary, aligned with current local industry standards.
• Fixed monthly gratuities.
• Comprehensive social welfare and insurance coverage.
• Onboard food, beverage, and accommodation provided.
• Uniforms supplied.
• The employee's standard working hours will be determined by the roster set by the Head of Department and approved by HR. This schedule operates on the basis of a rotation of seven (7) weeks onboard the ship, followed by one (1) week off the ship, which becomes applicable after completing the probationary period.

Duties

• Welcome guests and provide courteous, prompt service at the front desk throughout the night shift.
• Handle guest check-ins and check-outs, including all necessary paperwork and transactions.
• Assist guests with information about ship services, destinations, and excursion details.
• Respond to guest inquiries and address any concerns or requests to ensure their comfort.
• Manage administrative tasks, including compiling daily reports and managing reservations.
• Coordinate with other onboard departments to handle guest issues and ensure seamless service.
• Ensure the security of guests and vessel, monitoring entrance points and reporting suspicious activities.
• Assist with setting up the breakfast buffet or pre-arranging any table settings required for the morning shift.
• Check with the kitchen staff or leave notes on any special dietary requests or guest preferences reported overnight, so morning wait staff can provide personalized service.
• Ensure that water stations, coffee machines, and cutlery trays are clean and replenished.
• Conduct a walk-through of the dining area to identify any issues, such as maintenance needs, and report them to the relevant team for prompt resolution.

Requirements

• Previous experience in customer service or front desk roles is highly desirable.
• Onboard language, English – is a (“MUST”) fluent English (spoken), good (written), and requires speaking English all the times with colleagues, Hotel Manager, and Customers when on duty.
• Ability to multitask and handle guest requests promptly.
• Works well in a team, with a guest-centered approach.
• Willingness to work overnight shifts and adapt to a dynamic and confined living environment.
• Basic Computer Skills: Familiarity with Microsoft Office.