Job offer: Deputy Head of Business Department (1 Position)

LOLC (CAMBODIA) Plc. is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. To support the rapid growth of our operations, LOLC is recruiting the following positions:

Location: Head Office

Duties

• Provide guidance and support to regional managers in implementing branch strategies.
• Conduct regular branch visits to assess performance and provide feedback.
• Facilitate communication between branches and head office to ensure alignment.
• Address and resolve operational issues at the branch level.
• Engage with relevant departments and key stakeholders to ensure branch activities align with LOLC’s strategic goals.
• Develop and implement strategies to increase loan portfolio growth.
• Monitor loan performance and take corrective actions as needed.
• Analyze market trends to identify new opportunities for loan products.
• Collaborate with marketing teams and relevant department to promote loan and other financial service products.
• Ensure compliance with lending policies and procedures.
• Implement and monitor internal control systems at the branch level.
• Ensure branches comply with regulatory requirements and internal policies.
• Provide training on risk management practices to branch staff.
• Regularly review and update risk management policies and procedures.
• Coordinate with business department and relevant developments to ensure branch readiness for new products.
• Monitor and evaluate the effectiveness of product delivery at branches.
• Address customer feedback and improve service delivery processes.
• Ensure branches have the necessary resources and support to deliver products.
• Identify training needs and develop training programs for regional and branch managers.
• Implement performance management systems to track and improve performance.
• Develop succession plans for key positions within the branches.
• Prepare and present regular reports on branch performance to senior management.
• Participate in strategic planning and decision-making processes.
• Lead special projects and initiatives as assigned.
• Stay updated on industry trends and best practices.

Requirements

• Experience: Minimum of 7 years of experience in the banking and financial sector, with at least 5 years in management roles.
• Education: Bachelor’s degree in business administration, Finance, or a related field. A master’s degree is preferred.
• Strong understanding of financial services and products and excellent communication and leadership skills.
• Proven track record in managing and growing loan portfolios with strong risk management and internal control skills.
• Ability to work collaboratively with various departments and teams.
• Strategic thinker with strong analytical skills.
• Leadership: Ability to lead and develop teams effectively.
• Communication: Excellent verbal and written communication skills.
• Analytical Skills: Ability to analyze data and make informed decisions.
• Adaptability: Ability to adapt to changing business environments and priorities.