Job offer: Relationship Manager-retail Banking (1 Position)

LOLC (CAMBODIA) Plc. is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. To support the rapid growth of our operations, LOLC is recruiting the following positions:

Location: Head Office

Duties

• Responsible for the deposit and ATM Card functions of LOLC with particular to deposit mobilization and financial services to ensure the long term growth.
• Manage relationship supervisor and ensuring teams enable to work smoothly and effectively and achieving plan.
• Understand customer and market dynamics and requirements necessary to initiates development of action plans to penetrate new markets.
• Initiate and develop deposit and ATM Card mobilization and financial services strategies to recruit new customers and keep them retention.
• Undertake regular market visits to recruit clients for deposits and ATM Card, determine potential cross sells, obtain feedback and recommend new products-services.
• Make a plan, organize and direct the day-to-day deposit & ATM Card mobilization with discretion necessary to fulfill the LOLC’s goal.
• Work with branches to find out strategies for collecting deposit, ATM Card and financial services and monitor sale target to ensure achievement the target.
• Prepare and organize the VIP customers' profile both who using LOLC deposit product and financial services who used to contact such as: Name, address, job and telephone, etc. And to ensure at available time of a properly information is responding to customer's feedback.
• Maintain ongoing vigilance for early signs of potential loss of deposit and financial services customers.
• Provide leadership and drives relationship supervisor, motivation, staffing and coaching effectively and efficiently to ensure strong growth of deposit and financial services.
• Report the sale report vs. plan and identify the strong and weak points for developing sale strategies and make customer satisfaction daily, monthly and yearly.
• Enforce discipline necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image.
• Build and strengthen relationship with corporate, SME, and individual clients to provide optimal customer experience and maximize sales opportunities.
• Develop and maintain friendly, open, reciprocal working relationships and communication channels with all staff of LOLC.
• Perform other tasks which assigned by Relationship Management Manager-Retail Banking.

Requirements

• BA/MBA in Sales and Marketing, Finance and Banking or related field.
• Knowledgeable in financial institution, law and regulations in Cambodia
• Minimum 3-5 year experiences in mobilizing digital banking products and merchants.
• Strong leadership and communication skills.
• Strong English communication both writing and speaking.