Job vacancy Customer Service Supervisor

Job Description:
– Act as a point of contact between school and home about attendance, lateness, schedule, school program, etc.;
– Ensure efficient and timely home communication of the assigned classes;
– Filter parent inquiry and respond to parent inquiry about student learning, school life, school fees, and other inquiries and report parent feedback on weekly and monthly basis;
– Lead initiatives and collaborate with faculty and Academic Class Supervisor to improve home school partnership and parent satisfaction about the school service;
– Ensure efficient drop off and pick up;
– Coordinate parent-teacher meetings as per parent/faculty request;
– Supervise meal time and lead initiatives to improve school foods
– Keep record of student incident and sickness;
– Collect fees payment and admission;
– Assist Front Office Manager to achieve the set target of student enrollment;
– Keep record of student enrollment and family information;
– Assist Front Office Manager in the daily operations to meet and exceed the parent expectations and requirements;
– Assist Front Office Manager in the overall improvement of parent satisfaction/school program and activities;
– Work with Front Office Manager to supervise the teaching team of the assigned classes/program to ensure the high rate of parent satisfaction of the assigned classes/program;
– Participate in the planning and preparation of the daily, short term and long term plans to increase the current parent satisfaction and attract new parents;
– Execute other tasks requested by Front Office Manager.

Job Requirement:
– Bachelor Degree in Education, Management, Sales, Marketing or equivalent
– Experienced in working with International School is a plus;
– Fluent in English speaking and Writing
– Professional appearance
– Excellent communication and interpersonal skills;
– High sense of responsibility, result oriented, dynamic
– Good analytical and creative problem solving skills;
– Strong organizational and time management skills;
– Fast learner and desire to achieve set goals

Salary

1. Gross Basic Salary 2. AL follows Labor Law3. NSSF Insurance4. OT Allowance

Business product

English, Chinese and Khmer programs following UK-Singaporean Curriculum with Native speakers.