Job offer: Receptionist

Siem Reap House (SRH) by Siem Reap Academy (SRA) is a dynamic social impact hub located in Rose Apple Square, Siem Reap, Cambodia. Our mission is to empower changemakers to tackle the most pressing challenges in Cambodia and Southeast Asia. By fostering a community united by shared values and a passion for positive societal and environmental change, SRH aims to cultivate a culture of innovation and and collaboration.

Location: Rose Apple Square, Siem Reap, Cambodia

Reports to: Director

Works with: Other Receptionists and hub staff

Duties

• Main Responsibilities:
• Greet visitors with a warm and welcoming demeanor, ensuring a positive and professional experience for all guests.
• Prepare and serve coffee for guests as needed.
• Provide basic IT support and troubleshooting assistance.
• Answer phone calls, emails, and inquiries promptly and professionally, directing them to the appropriate person or department.
• Maintain a clean, organized, and presentable reception area, including managing incoming and outgoing mail and packages.
• Schedule and coordinate meetings, events, and conference room reservations efficiently.
• Assist with administrative tasks such as data entry, document preparation, and filing.
• Provide accurate information about SRH’s programs, services, and events to visitors and callers.
• Collaborate with team members to ensure smooth daily operations and contribute to ongoing projects and initiatives.
• What Success Looks Like:
• Exceptional customer service, demonstrated through positive feedback from visitors, clients, and community members.
• Efficient and professional handling of phone calls, emails, and inquiries, ensuring clear and timely communication.
• A clean, organized, and welcoming reception area that creates a positive impression for guests and staff.
• Accurate scheduling and seamless coordination of meetings, events, and conference room bookings.
• Proactive administrative support, contributing to team productivity and operational success.
• Comprehensive knowledge of SRH’s programs, services, and events, enabling clear and helpful communication with guests and callers.
• Strong collaboration and engagement with colleagues, fostering a supportive and inclusive work environment.
• Consistent adherence to SRH’s organizational values and mission in daily interactions and decision-making.

Requirements

• High school diploma or equivalent; additional education or certifications in office administration or related fields are a plus.
• Previous experience in coffee preparation and basic IT troubleshooting is an advantage.
• Experience in customer service or administrative roles, ideally in a professional office environment.
• Excellent communication and interpersonal skills, with the ability to engage professionally with diverse individuals.
• Strong organizational abilities and keen attention to detail, with the capacity to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office Suite and other commonly used office software.
• Positive, proactive attitude with enthusiasm for supporting SRH’s mission and values.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Flexibility to adapt to shifting priorities and take on new responsibilities as needed.
• Intermediate proficiency in English, with effective verbal and written communication skills.