Job offer: Night Receptionist

Scenic Luxury Cruises & Tours, Australia's leading luxury global travel company, offers unique handcrafted journeys across all continents. With offices around the world, Scenic is renowned for its extensive collection of all-inclusive luxury river cruises and land tours, expertly designed to showcase the very best of each destination.

The position is for Scenic Luxury Cruises & Tours

We are currently seeking an experienced Night Receptionist to join our dynamic crew onboard the Emerald Harmony. This is a full-time position requiring work and residence on either ship along the Mekong River. The role involves being part of a rotational leave schedule.

Benefits:

• Full-time employment contract with competitive net salary, aligned with current local industry standards.
• Fixed monthly gratuities.
• Comprehensive social welfare and insurance coverage.
• Onboard food, beverage, and accommodation provided.
• Uniforms supplied.
• The employee's standard working hours will be determined by the roster set by the Head of Department and approved by HR. This schedule operates on the basis of a rotation of seven (7) weeks onboard the ship, followed by one (1) week off the ship, which becomes applicable after completing the probationary period.

Duties

• Welcome guests and provide courteous, prompt service at the front desk throughout the night shift.
• Handle guest check-ins and check-outs, including all necessary paperwork and transactions.
• Assist guests with information about ship services, destinations, and excursion details.
• Respond to guest inquiries and address any concerns or requests to ensure their comfort.
• Manage administrative tasks, including compiling daily reports and managing reservations.
• Coordinate with other onboard departments to handle guest issues and ensure seamless service.
• Ensure the security of guests and vessel, monitoring entrance points and reporting suspicious activities.
• Assist with setting up the breakfast buffet or pre-arranging any table settings required for the morning shift.
• Check with the kitchen staff or leave notes on any special dietary requests or guest preferences reported overnight, so morning wait staff can provide personalized service.
• Ensure that water stations, coffee machines, and cutlery trays are clean and replenished.
• Conduct a walk-through of the dining area to identify any issues, such as maintenance needs, and report them to the relevant team for prompt resolution.

Requirements

• Previous experience in customer service or front desk roles is highly desirable.
• Onboard language, English – is a (“MUST”) fluent English (spoken), good (written), and requires speaking English all the times with colleagues, Hotel Manager, and Customers when on duty.
• Ability to multitask and handle guest requests promptly.
• Works well in a team, with a guest-centered approach.
• Willingness to work overnight shifts and adapt to a dynamic and confined living environment.
• Basic Computer Skills: Familiarity with Microsoft Office.