Job offer: Butler

Scenic Luxury Cruises & Tours, Australia's leading luxury global travel company, offers unique handcrafted journeys across all continents. With offices around the world, Scenic is renowned for its extensive collection of all-inclusive luxury river cruises and land tours, expertly designed to showcase the very best of each destination.

We are currently seeking an experienced BUTLER to join our dynamic crew onboard the Scenic Spirit. This is a full-time position requiring work and residence on either ship along the Mekong River. The role involves being part of a rotational leave schedule.

Benefits:

• Full-time employment contract with competitive net salary, aligned with current local industry standards.
• Fixed monthly gratuities.
• Comprehensive social welfare and insurance coverage.
• Onboard food, beverage, and accommodation provided.
• Uniforms supplied.
• The employee's standard working hours will be determined by the roster set by the Head of Department and approved by HR. This schedule operates on the basis of a rotation of seven (7) weeks onboard the ship, followed by one (1) week off the ship, which becomes applicable after completing the probationary period.

Duties

• Providing personalized and attentive service to VIP guests in suits or higher-end staterooms.
• Unpacking or packing guest luggage, setting up room, and ensuring guests have a comfortable and luxurious experience throughout the journey.
• Serving in-suit meals or beverages upon request.
• Coordinating dining experiences, including private dining on balconies, or special occasions.
• Assisting guests in booking and preparing for shore excursions, providing recommendations, and helping with any special requirements.
• Acting as personal concierge, making reservations, arranging transportation, or securing special experiences at various ports of call.
• Managing specific guest requests such as dietary needs, event planning, and spa booking.
• Overseeing room cleanliness and ensuring rooms are always in immaculate condition.
• Offering top-level service such as priority boarding and disembarkation, welcome drinks, and managing and special travel arrangements.
• Maintaining strict confidentiality with guest preferences and interactions, ensuring that VIP guests receive high-end, personalized service without intrusion.
• Keeping guests informed of daily activities, ship events, and other relevant information while providing a seamless communication channel between the guest and ship’s services.

Requirements

• Experience as a butler in a cruise ship environment, or in a five-star hotel.
• Background in hospitality, particularly in five-star service or high-end cruise service.
• Exceptional interpersonal and communication skills.
• Ability to anticipate guest needs and provide personalized service.
• Ability to work effectively under pressure and within a confined living environment.
• Fluency in spoken English is essential, with good written English skills. English must be always spoken while on duty.
• Keen eye for details and high standards in maintaining luxury accommodations and guest preferences.
• Capable in handling multiple tasks in a confined environment.
• Ability to work long hours often standing and move around the ship.
• Ability to work well with other crewmembers.
• A willingness to learn, follow instructions, and contribute positively as part of a team.
• An outgoing and positive personality.
• Basic first aid and knowledge of safety procedures on board the ship.