Job offer: Restaurant Service Leader (3 Positions)

We are now looking for qualified candidate to fulfill the position below:

Duties

•  Warm welcome with Cambodian Greeting Word.
• Presents menu, answers questions, and makes suggestions regarding food and service with the goal of up selling on each order.
• Always attentive to guests’ needs and problems, taking necessary action to ensure guest satisfaction within the parameters of          authority assigned to the position.
• Oversee both front of house operations, including service staff, kitchen crew.
• Oversee our service/kitchen staff’s compliance with all QHSE rules and regulations.
• Acting as service cashier when needed.
• Provide exceptional customer service and lead staff to do the same.
• Respond to customer complaints quickly and resolve them effectively
•  Develop strategies for improving our customers’ experience.
•  Work with staff for future needs for kitchen supplies, goods, and cleaning products.
• Maintain inventory of all needed supplies.
•   Identify methods our restaurant can use to cut waste, decrease costs, and improve profits.
• Manage the work schedules of our restaurant’s staff.
• Provide service to all guests in accordance to established standards of quality.
• Report for work in time in proper uniform and well groomed.
• Ensure all operating supplies and equipments are spotless.
•  Assist in keeping back of house areas clean (Counter).
•  Familiar with all restaurant policies and procedures in reference to training, safety and security.
• Understand the importance of service mindedness, exhibiting courtesy toward all guests.
• Overview on site activities such as:
• Check quality control & stock update.
• Check taste and quality of daily meals.
• Check & follow Hygiene, cleanness & tiding standards and oversee corrective actions when requested by QHSE.
• Ensure proper usage of operating supplies and equipment to reduce misuse and breakage.
• Actively participate in-group sessions to assist management with the quality enhancement of product and service to achieve optimum levels of guest satisfaction.
• Follow all the guideline from supervisor, F&B manager or OM.

Requirements

• Must be Cambodian and speak KHMER fluently.
• Previous Experience as a in Industrial Catering/Restaurant environment. 1-2 years minimum.
• Excellent knowledge standards QHSE.
• Experiences in using Stock Management system.
•  Leadership and organizational skills. 
• Good communication skill.
• Well organized, attention to details.
• Able to listen and to interact with customers & top executives’ clients, handling positive and negative feedbacks.
• Language: Khmer, Fluent in English (spoken); Chinese desirable.
• Flexible and able and willing to work extra hours and weekends, public holidays and evenings when required to meet seasonal, event     and visitor demands. 
• Living within reasonable travelling distance to the Phnom Penh airport or New airport.