Job offer: Station Manager

Key responsibilities

The Station Manager/Team Lead will be responsible for overseeing the daily operations of a logistics station in Cambodia. This role requires a combination of strong leadership, operational management, and customer service skills to ensure the efficient and effective handling of shipments, management of a team, and achievement of performance targets.

Team Management

• Lead, mentor, and motivate a team of logistics staff, including warehouse workers, drivers, and customer service representatives.
• Conduct regular team meetings, performance evaluations, and provide feedback and coaching to improve individual and team performance.
• Allocate tasks and resources effectively to ensure smooth operations and meet service level agreements.

Operational Planning and Execution

• Plan and manage the daily work schedule of the station, including loading and unloading of shipments, sorting, and dispatching.
• Ensure compliance with safety and quality standards in all operations.
• Coordinate with other departments and external partners, such as suppliers, carriers, and customers, to optimize the supply chain process.

Inventory Management

• Oversee inventory control and management, ensuring accurate stock levels and proper storage of goods.
• Implement inventory management systems and procedures to minimize losses and improve inventory turnover.

Customer Service

• Ensure excellent customer service by addressing customer inquiries and complaints promptly and effectively.
• Work with the customer service team to improve customer satisfaction and loyalty.
• Provide regular reports to customers on shipment status and performance metrics.

Performance Monitoring and Improvement

• Set and monitor key performance indicators (KPIs) for the station, such as on-time delivery, inventory accuracy, and cost control.
• Analyze performance data and identify areas for improvement. Implement corrective actions and process improvements to enhance overall station performance.

Facility and Equipment Management

• Ensure the proper maintenance and upkeep of the logistics station facilities and equipment.
• Coordinate with maintenance teams and vendors for repairs and upgrades as needed.

Documentation and Reporting

• Maintain accurate records and documentation of all shipments, inventory movements, and operational activities.
• Prepare and submit regular reports to management on station performance, issues, and progress.

Requirements

• Bachelor's degree in logistics, supply chain management, or a related field.
• Minimum of 3 - 5 years of experience in logistics operations
• At least 1 - 2 years in a supervisory or team lead role.
• Experience in the Cambodian logistics market is highly preferred.
• Strong leadership and people management skills.
• Excellent organizational and planning abilities.
• Good understanding of logistics processes and supply chain management principles.
• Proficiency in using logistics management software and Microsoft Office applications.
• Problem-solving and decision-making skills.
• Effective communication skills in English and Khmer (both written and verbal).