Job offer: Software Customer Service

We are now looking for qualified candidate to fulfill the position below:

Job Benefits

• Compensation leaves for Saturday, Sunday, and Cambodian Public Holiday.
• Annual Leave (Subject to company policy).
• Monthly full-attendance bonus $25. (After pass the probation)
• Morning Shift (06:00 ~ 15:00): Free Lunch between Monday and Friday.
• Afternoon Shift (14:00 ~ 23:00): $50 shift subsidy and $70 food subsidy
• Midnight Shift (22:00 ~ 07:00): $80 shift subsidy and $70 food subsidy
• Flexible, professional, and international working style and environment at international standard and technology for international business and market.
• Performance-based bonus twice a year

Duties

• Customer Support: Respond to customer inquiries and provide guidance on how to use the system/application. This might involve guiding a user through a complex feature.
• Issue Resolution: Assist customers in troubleshooting issues they encounter while using the system. This might involve walking the customer through a series of steps to solve a problem, or it might involve escalating a more complex issue to a higher level of support or the development team.
• Feedback Collection: Collect and categorize feedback from customers. This could be feedback about potential bugs, feature requests, user interface improvements, etc. This feedback is then communicated to the appropriate teams in the company.
• Cross Functional Collaboration: Work with other teams in the company, such as product, engineering and sales to provide the best possible service to customers. This might involve sharing customer feedback, alerting other teams to urgent issues, or coordinating on product releases.

Requirements

• Excellent communication in English and Chinese both written and verbal
• Strong problem-solving abilities.
• Experience with customer support or a similar role is a plus.
• Knowledge of the software being supported or similar software products.
• Ability to work in a fast-paced environment and handle multiple tasks at once.
• Familiarity with customer support tools and ticketing systems, such as YouTrack and JIRA.
• Basic understanding of software technologies.
• High level of patience and professionalism when dealing with challenging situations or customers