Job offer: Chief Business Officer (1 Position)

Serendib Microinsurance Plc ., one of the subsidiary companies of LOLC Holdings Plc, obtained the license from the Insurance Regulator of Cambodia in December 2020. Currently, we are looking for a qualified and dynamic candidate to fulfill the following position:

Location: Head Office

Duties

• Prepare, consolidate, and reviews the business plan of micro-insurance;
• Be accountable for achieving defined target objectives in respect of sales, market penetration, and business growth to be align with company’s business direction, achieving the company’s sales and profitability targets.
• Includes a strong focus on bringing in new business and managing broker/agency and direct sales channels.
• Develop and maintain strong relationships with brokers, agencies, and direct sales teams to drive business growth.
• Closely monitor the actual achievement compared to business plan and provide support to sale team to achieve sale targets.
• Establish operational process to meet high business performance standards with regards to productivity and quality of service delivery and ultimately internal and external customer’s satisfaction;
• Develop, Manager, Design, build and manage multi-channel distribution including partnership distribution, agency, brokers, alternative, corporation, and retail insurance.
• Understand internal/external partner and customer needs, establishing credibility and building positive relationships.
• Lead, plan and execute business initiatives strategies, including differentiated products, services and customer segmentation to leverage sale volume;
• Act as lead client-care officer through direct contract with every client and partner
• Define and implement measurement strategies that align with client marketing and business objectives.
• Collect/ update and analyze required information relating to competitors, and clients’ feedback/ concerns using Competition Matrices, and Client’s Satisfaction Surveys on a regular basis in order to update sale and distribution strategies;
• Develop effective promotion and client retention strategy to stay competitive in the field;
• Develop and implements marketing and branding strategies;
• Institute measures to create popular awareness of the products and services;
• Continuously monitor and analyze brand, competitive, and customer trends to enhance Serendib’s brand equity and marketplace performance;
• Take lead in product development related to non-captive products/policies;
• Perform other tasks assigned by CEO.

Requirements

• Advanced degree in Accounting, Banking/Finance, Business Management or related
• disciplines;
• At least five-year experience in managing sales and marketing of insurance products;
• Strong communication and initiatives;
• Good working knowledge of computer software;
• Strong written and oral communication skills in both English and Khmer;
• People but strong oriented