Job offer: Social Behavior Change and Creative Designer

You will be working with the in-house social innovation lab of iDE called Innovation Lab located in Asia and Africa, with a mission to practise, coach, and promote design and innovation processes as a co-creative, power-shifting problem-solving approach to address complex systemic challenges by understanding user needs, motivations, and behaviours and developing new interventions to power entrepreneurs.

The iDE Innovation Lab also functions as a strategy and innovation consultancy in focus areas of water, sanitation & hygiene, climate change (clean energy, conservation), agriculture, and maternal health & nutrition. Over the years, we have worked with a portfolio of international development organisations such as Care International, Hellen Keller, USAID, UNICEF, World Bank Group, Plant and Food Research, Save the Children, and SNV.

iDE is a global non-profit organisation spanning offices in 14 countries, employing over 1,000 people directly, and indirectly enabling income and opportunities for our rural audience of focus through market-based approaches across different sectors. Find out more about iDE here !

PROJECT OR DIVISION iDE Innovation Lab

REPORTS TO Senior Designer

This position is project-based so it is bound to available project funding - One year contract

WHO ARE WE LOOKING FOR?

We are looking for an experienced Designer with international work experience to join a team of designers, researchers and changemakers worldwide. Ideally, you are comfortable leading innovation projects, managing client relationships, managing the team members, and most importantly, bringing innovation methodologies, ideas and ways of working to a broader team. The current fifteen-person team at the iDE Innovation Lab have been working together for many years, so this is a rare opportunity to join a well-established team working on a broad range of projects with a social innovation focus in Asia, Africa and Latin America.

IDEALLY, WE WOULD LOVE TO FIND SOMEONE THAT:

• Is driven by a social mission
• Is optimistic, passionate, dynamic, and curious
• Is a fast learner and very hands on
• Is open and happy to share new methods and ideas with the team
• Is an autonomous problem-solver with a mind full of ideas ready to be tested
• Brings a positive attitude to the team and doesn’t take themselves too seriously
• Has cultural sensitivity and respect towards unfamiliar contexts
• Has a flexible mindset, is agile and adaptive, and at the same time takes into account their capacity, deadlines and limitations
• Has excellent time and people management skills
• Can embrace uncertainty and manage stress
• Will challenge the status quo to create creative solutions

Duties

• CREATIVE DESIGN RESPONSIBILITIES (35% )
• Turning ideas/concepts from a research or a co-creation session into beautiful, simple and visual designs
• Contributing to the team in every stage of the project as needed by injecting creative ideas and concepts to the project
• Presenting concepts and organize information into a poster or simple sketch
• Designing powerful presentations that communicate ideas visually and solves an important problem for the target audience
• Creating quick prototypes (e.g. mock-ups, sketches)
• Illustrating stories through visuals and icons
• Inspiring and coach your peers by sharing your creative design knowledge and skill
• DESIGN PROJECT RESPONSIBILITIES: (60%)
• Contributing to multiple end to end social innovation projects, which include:
• Project & client management, collaborating and managing peers throughout the process
• Supporting in building a project plan, meeting deadlines, and delegating tasks
• Conducting desk research, expert interviews, designing research plans required to solve the design problem we want to tackle
• Supporting in conducting ethnographic research in diverse contexts
• Contributing to analysing and synthesising findings and presenting them in digestible and visual ways for the client
• Contributing in coming up with strategies and action plans that are easy to operationalise for the client
• Engaging with stakeholders, leading and facilitating alignment meetings and strategy workshops
• Co-running fun and engaging co-creation/brainstorming workshops in the field and the office
• Supporting in building and developing prototypes and testing loops that will inform the design of the final solution (strategy, product, digital product, businesses or services)
• Making confident and timely decisions to move the project forward
• Sharing and coaching a global team on a diverse set of innovative methodologies and approaches
• Establishing and nurturing client relationships
• Travelling (with willingness) to remote areas in Cambodia, mainly in Asia for research and testing (if needed)
• COMMUNICATION SUPPORT RESPONSIBILITIES: (5%)
• Supporting in managing and promote recurring communication events and activities in different channels (digital and non digital) for iDE Innovation Lab
• Contributing to the support of iDE innovation Lab’s social media channels management
• Supporting in designing social media posts fit to its contents using Canva, or preferrably professional design apps

Requirements

• THE TYPE OF EXPERIENCE THAT WE ARE LOOKING FOR:
• Have at least 3 years of experience working for a consulting firm/research institution/design firm/innovation lab with ample experience in applying Design Thinking, Human-Centred Design, Behaviour Change methodology, and Digital Campaign.
• Possess strong, extensive and proven project and client management skills
• Prove experience in running a Social Behaviour Change project (mainly digital campaign)
• Have experience in managing and leading other design or design research projects (building a project plan, meeting deadlines, and delegating tasks)
• Possess strong visual design or product design skills
• Have experience working in Cambodia and different countries, across diverse cultural environments, or remote areas
• Possess strong skills and experience analysing, synthesising and coming up with digestible strategies and action plan based on the design research effort
• Have experience in developing creative strategies, interventions and communicating this effectively with a client and team
• Have experience in facilitating workshops (Design Thinking, HCD, co-creations, stakeholder alignments)
• Have confidence presenting in front of large audiences
• Be familiar with design applications Canva and project management software
• Possess high proficiency in English (listening, reading, writing and speaking)