Job offer: Customer Service Supervisor (1 Position)

MAKSON International Academy offers excellent education from Nursery to Grade 12. We have a strong commitment to providing holistic and innovative study programmes. Our school offers a great fundamental academic foundation, 21st Century skills, character building, international mindedness, a growth mindset programme, and much more. Our goal is to make sure our students will be high achievers in any of their chosen fields or careers.

Location: Phnom Penh Tmei Campus

Salary: Commensurate with experience and qualifications

Duties

• Supervise the customer service team, providing guidance, training, and performance feedback.
• Serve as the primary point of contact for inquiries, concerns, and feedback from parents, students, and visitors.
• Ensure all communications, both in-person and via phone or Telegram, are handled promptly, professionally, and courteously.
• Assist in resolving issues or complaints related to student services, admissions, school activities, or facilities.
• Monitor the flow of incoming communications to ensure timely responses.
• Manage customer service processes, including enrollment inquiries, scheduling appointments, and assisting with event coordination.
• Collaborate with teachers, administrators, and staff to maintain open lines of communication with parents and ensure a positive school experience.
• Develop and implement procedures to improve service quality and efficiency.
• Prepare reports and maintain records of customer service interactions and resolutions.

Requirements

• Bachelor’s degree in communications, education, business, or a related field (preferred).
• Previous experience in customer service, supervisory roles, or school administration.
• Strong leadership and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to manage a team and handle multiple tasks simultaneously.
• Problem-solving skills and the ability to handle conflicts with professionalism and discretion.
• Familiarity with school policies and procedures is a plus.