Job offer: Operation Manager

Founded in 2016, MFiT is a leading sports supplement company in Cambodia. We are dedicated to delivering "The quality products you need."

At MFiT, we help fitness enthusiasts maximize their fitness journey. Our commitment to quality and our core values drive us to excel and positively impact our community.

Report to: GM

Working hour: Full-Time 08:00 AM - 05:00 PM Monday - Saturday (Lunch Break 12:00 PM - 1:00 PM)

Benefits:

• Yearly bonus based on KPI.
• Forte Insurance.
• Professional development opportunities.
• Positive and collaborative work environment.

Duties

• Operations Planning and Management:
• Develop and implement operational plans that align with the company’s strategic goals.
• Manage daily retail operations, ensuring the store and online platform run smoothly.
• Monitor inventory levels, place orders as needed, and oversee stock control to prevent shortages or overstocking.
• Ensure timely and efficient order fulfillment, from customer purchase to final delivery.
• Coordinate logistics, including supplier management and transportation planning.
• Team Leadership and Development:
• Lead, manage, and support all operations staff, including sales representatives, customer service personnel, and warehouse teams.
• Conduct regular performance evaluations, provide constructive feedback, and design improvement plans.
• Organize ongoing training sessions to enhance the team’s skills and knowledge.
• Foster a positive and collaborative work environment, ensuring clear communication across departments.
• Sales and Customer Experience Optimization:
• Collaborate with sales and marketing teams to plan and execute promotions, discounts, and events.
• Analyze customer feedback and implement strategies to improve the overall customer experience.
• Oversee customer service operations, ensuring prompt resolution of issues and high satisfaction levels.
• Drive initiatives that enhance customer loyalty and retention.
• Process Improvement and Technology Integration:
• Continuously evaluate operational processes, identify bottlenecks, and implement process improvements.
• Integrate new technologies and tools that enhance operational efficiency and accuracy.
• Implement and maintain operational systems for inventory management, order processing, and reporting.
• Ensure compliance with health, safety, and operational standards.
• Strategic Planning and Growth Initiatives:
• Participate in the development of long-term business strategies and operational goals.
• Explore new business opportunities, such as partnerships, additional sales channels, and product offerings.
• Lead initiatives aimed at scaling operations, such as expanding to new locations or enhancing digital sales.
• Monitor market trends and competitor activities to keep the business competitive.
• Reporting and Communication:
• Prepare and present weekly, monthly, and quarterly reports on operational performance, including sales metrics, inventory levels, and team productivity.
• Collaborate with different departments to align operational activities with overall business goals.
• Vendor and Supplier Management:
• Establish and maintain strong relationships with suppliers and vendors.
• Negotiate contracts and pricing to optimize costs while ensuring product quality and timely delivery.
• Regularly assess supplier performance and explore alternatives when necessary.
• Risk Management and Compliance:
• Develop and implement risk management strategies to protect the business from potential disruptions.
• Ensure all operations comply with local regulations, health and safety standards, and company policies.
• Conduct regular audits and inspections to maintain high operational standards.

Requirements

• REQUIREMENTS
• Bachelor's degree in business administration, operations management, supply chain management, or a related field.
• Minimum 2 years of experience in operations, logistics, or supply chain management.
• Proven track record in managing day-to-day operations and overseeing processes in retail, import, or fitness-related industries.
• Experience in managing and optimizing inventory systems and ensuring smooth import processes.
• Key Skills:
• Leadership: Ability to manage a team and develop operational strategies that align with company goals.
• Problem-Solving: Strong analytical and decision-making skills to handle day-to-day challenges efficiently.
• Communication: Excellent verbal and written communication skills to liaise with different departments, suppliers, and stakeholders.
• Project Management: Experience in handling multiple projects, timelines, and deadlines.
• Financial Acumen: Ability to manage budgets, reduce operational costs, and improve overall efficiency.
• Tech-Savvy: Proficient in POS software, inventory management tools, and Microsoft Office Suite.