Job offer: Customer Service (4 Positions)

Founded in 2016, MFiT is a leading sports supplement company in Cambodia. We are dedicated to delivering "The quality products you need."

At MFiT, we help fitness enthusiasts maximize their fitness journey. Our commitment to quality and our core values drive us to excel and positively impact our community.

Report to: Sale & Marketing Manager

RECRUITMENT 4 POSTS

• Customer Service Samnang12, Morning Shift (1 POST)
• Customer Service Sen Sok Branch, Morning Shift (1 POST)
• Customer Service Boeng KengKang, Morning Shift (1 POST) & Afternoon Shift (1 POST)

Benefits:

• Sales Commission based on KPI.
• Yearly bonus based on KPI.
• Forte Insurance.
• Professional development opportunities.
• Positive and collaborative work environment.

Duties

• Prepare a daily work plan accurately and clearly based on the actual role.
• Clean assigned areas in an orderly, hygienic, and thorough manner.
• Perform daily checks on equipment to ensure everything is working properly. Report anything that is missing or broken.
• Manage store inventory by regularly counting stock before sales begin (verify the listed inventory with actual stock), and prepare clear daily, weekly, and monthly stock reports according to stock levels.
• Handle product sales efficiently in all stores, both in-store and over the phone, ensuring customer satisfaction.
• Accurately process payments and issue invoices according to product pricing, and properly handle cash (be cautious of counterfeit or damaged money).
• Prepare and package products according to customer orders, ensuring cleanliness.
• Accurately collect money from or with the carrier, ensuring clear documentation.
• Contact customers who have purchased products from our store, either via Coach or in person.
• Ensure products sent to stores are managed safely, cleanly, and without confusion.
• Process sales with clear and organized accounting.
• Accept and address customer feedback, making accurate notes, and report to the manager (escalate to the manager immediately if unresolved).
• Carry out additional tasks as assigned by the manager.

Requirements

• REQUIREMENTS
• High school diploma (12th grade or higher).
• Proficient in English (speaking, listening, and writing).
• Single, attractive female, weighing at least 45 kg and 155 cm in height or taller.
• Must have a positive attitude, be responsible, honest, friendly, proactive, patient, detail-oriented, able to work in a team, and committed to self-development.
• Proficient in using Microsoft Office, email, and social media.
• Preferred Qualifications:
• Experience at least 2 years.
• Good command in English.
• Preference will be given to individuals who exercise regularly.