b. Consulting Hospitality Expert - Siem Reap, Cambodia

Top Level Customer Service
Hospitality Training Session
Graduate from the Hospitality School in Paris (France) and with more than 10 years of high level experiences, Florian Bohême, founder of b. Consulting, has developped a new training program with 4 priorities :
- Learn quickly the fundamental lessons of the hotel industry.
- Adapt to the history and the feeling of your establishment for which we will work (category, standard, selling price etc ...)
- Respect the international process of hotel and business industry to be more competitive
- The customer is the number one concern of any hotel team and it's also the first solution. Only the client will allow you to have more income.
The hotel training program will allow hotel team members to take care of your customers while they are still generating additional revenue through increased sales.
​This is where a program from b. Consulting can help you !

Inspect what you expect - Our Mystery Guest Program Report

Our technics are inspired by the internationals agencies in Europe, US or Australia to respect the hospitality standards requests. We work with the same reporting as a governemental agencies ( European Union, Switzerland...)

Each Mystery Guest Report features a detailed visit commentary per module and highly communicative graphics showing the individual properties trending for every check point outcome on the report.

These reports are built to the client’s specifications with provisions for minimal reworking on the client’s part in presenting reports directly to their teams.

Why you need an effective Mystery Guest Report program ?


When you compare the costs of an effective Mystery Guest Report program to the sales revenue gains from your staffs' improved performance from the resulting targeted remedial training, you will come to the conclusion that having a Mystery Guest Report program in place is simply a good business.

​​Effective Mystery Guest Report programs are cost positive to your business.

We are specialised in HORECA industry consulting. Within this small market niche in Southeast Asia, we offer a complete portfolio of services.

​- Feasibility studies
- Revenue Managment
- FF&E
- Concept Development
- Rebranding, Updating & Restructuring

​​b. Consulting can follow you with skills and exclusivity.